Does OnLevelUp award an official certification?
No. OnLevelUp provides learning materials and practice exams. Official exam registration, fees and certification are handled by the awarding organisation and are not included in access to OnLevelUp. A practice score does not guarantee a pass in the official exam.
What is the difference between a free course and a paid course?
Free course lessons are available to everyone. Quizzes, practice exams and PDF downloads require a signed-in account, including for free courses. The first chapter of a paid course is open; its quiz requires an account. Full access requires an active subscription or a purchase of that course.
How do I choose an offer?
See pricing and the course page. A subscription provides access to paid courses during its validity period. An individual purchase covers the selected course only. Check the price, currency, duration and terms shown before paying.
Which languages are available?
The interface is available in French and English. Each course is offered in the languages listed on its page, selected from those of its official exam. Changing the interface language does not mean that every lesson is available in that language.
How do I create an account or sign in?
On the sign-in page, request an email link or choose one of the sign-in services offered. Your link is personal: do not share it. Check your spam folder and request a new link if the previous one has expired.
What if my sign-in email does not arrive?
Check the email address and your spam folder. If sending fails or the problem continues, contact us with the approximate time of your attempt. Do not send your sign-in link.
Where can I find my progress and results?
Sign in with the same account to find your progress and results in your profile. Quizzes and practice exams help identify topics to revisit; they are not official examinations.
How do I download a course PDF book?
Sign in and use the download button on the course page. A paid course requires the corresponding access. If the book is not available yet, contact support.
How do I stop my subscription from renewing?
Open your profile and manage your subscription. Scheduled cancellation stops the next renewal while keeping access until the end of the paid period. If this fails, choose “Cancellation” in the contact form.
How do I delete my account?
Account deletion is available in your profile. You must first cancel any subscription that is not already scheduled to end. Deletion removes progress and results and ends access associated with the account, even if paid time remains. Read the confirmation carefully before continuing.
Can I report a mistake in a course?
Yes. Contact us with the lesson link and an explanation. Include a recent official source if available. Do not send confidential questions from an actual exam.
Is the browser extension available?
Not yet. Visit the extension page for its availability status.